Frequently Asked Questions
How is my order fulfilled?
Your order is created from start to finish just for you. All designs are created in the USA and then fulfilled by our trusted production partner. Each piece is printed using high-quality techniques before being carefully packed and shipped. Since every product is made to order, it helps reduce waste, offers more size and color options, and keeps prices low.
What is the return policy?
We want you to love your order. If your item arrives misprinted, damaged, or defective, please contact us using the form below or by emailing hello@boatervibes.com within 30 days of receiving your product so we can make it right. All returns are processed through our production partner’s facility.
For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date. If the issue is on our part, we’ll cover the replacement at no cost to you.
Because our products are made to order, we do not accept returns for reasons such as wrong size or color preference. Please double-check size guides and product details before placing your order.
How do I contact you if I have a question about my order?
Contact us by using the form below or by emailing hello@boatervibes.com
How much does shipping cost?
Standard shipping is included in the total list price of each product.
When will I get my order?
Each product is made to order, which means our production partner starts printing and preparing your items once you place your order. Fulfillment usually takes 2–5 business days.
Once fulfilled, shipping times depend on your location. Estimated shipping times are included at checkout. You’ll receive a tracking number by email as soon as your order ships.
How is the apparel printed?
Our apparel is made to order and printed using Direct-to-Garment (DTG) technology. With this method, specialized inkjet printers apply water-based inks directly onto the fabric, where they soak into the fibers. The result is a soft, breathable print with vibrant colors.
DTG printing is ideal for detailed, colorful designs because it applies the ink one layer at a time, capturing fine details and a wide range of colors. Each piece is then carefully inspected, packed, and shipped straight to you.
How should I wash and handle my items?
While every product tag will contain specific wash instructions, our general recommendation for all apparel, towels, and blankets is to machine wash cold and hang/air dry.
Do you do bulk orders?
We’d love to see our products in your store! For custom bulk orders, wholesale opportunities, or custom design requests, please reach out to us at hello@boatervibes.com.